Both of our facilities are located in Otay Mesa in San Diego
about 1 mile west of the Otay Mesa Mexican border crossing.
Looking for directions to our locations? Click for the location you need to find:
ICE I
7850 Waterville Road
San Diego, CA 92154
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ICE II
7350 Britannia Court
San Diego, CA 92154
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If you have any questions that have not been answered by our FAQ's, or if there is any way we can be of service to you, please submit any inquiries / comments by filling out the form below.
ICE I: Our normal operating hours are as follows: Customer Service: 7:00 AM to 4:30 PM Monday-Friday Receiving Hours: 7:00 AM to 3:30 PM Monday-Friday Shipping Hours: 7:00 AM to 4:00 PM Monday-Friday Special arrangements may be made by contacting the office.
ICE II: Our normal operating hours are as follows: Customer Service: 7:00 AM to 5:30 PM Monday-Friday Receiving Hours: 7:00 AM to 11:30 PM Monday-Friday Shipping Hours: 7:00 AM to 6:00 PM Monday-Friday Special arrangements may be made by contacting the office.
Trucks that arrive after the receiving/shipping cutoff time will be subjected to overtime charges. We would be glad to offer extended hours, at our current overtime tariff rate.
Yes appointments required. But we also have work-in basis.
Yes, the truck driver does need pallets. We do offer pallet exchange or the truck driver may purchase pallets from the warehouse. Should product be delivered on pallets, we expect all deliveries to be made on No 2 or better 40”x48” pallets.
Yes we prefer Confirmation or Purchase Order numbers, with the name of the person or company releasing the product.
No, we can assist to arrange for a lumping service.
Yes we will shrink wrap all outgoing loads.
No, unless requested by the customer.
Orders can be called in, but emails or facsimiles are the preferred method.
Yes, weekly and/or monthly inventory reports can be emailed or faxed, or you may sign up with us to check your inventory online.
Yes, based upon the current tariff rate.
Yes, but please ensure you are not blocking the flow of traffic around our facilities.
Com. checks or Cash.
If you have any questions that have not been answered by our FAQ's, or if there is any way we can be of service to you, please submit any inquiries / comments by filling out the form below.
Innovative Cold Storage is open every weekday throughout the year, except for the following holidays when they or their observances occur on a weekday:
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New Years Day
President's Day
Memorial Day
Independence Day
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Labor Day
Thanksgiving Day
Christmas Day
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What are your hours of service?